If you ready my post over the weekend about my trials trying to get through to an emergency insurance helpline you'll know I'm not best pleased. I had calmed down enough by Saturday evening to send a vitriolic email off to the complaints department. As yet I'm still awaiting a reply.
6:30pm tonight, the phone rings, and it's Homeserve. Gosh I thought, ringing me in person to deal with a complaint.
Wrong. It was some outbound agent asking me if I wanted to extend my policy. I suggested to him that I did not.
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